FREE SHIPPING in USA, Europe, Canada, Australia and New Zealand on all orders.

CAN I PLACE AN ORDER OVER THE PHONE?

For better security, we are unable to process any orders and/or accept payments over the phone. Please reach out to us via email contact@kritinova.com or WhatsApp number (+91-9978612287) if you require assistance when placing your order online. 

I PLACED AN ORDER ON YOUR WEBSITE AND NEVER RECEIVED A CONFIRMATION EMAIL. WHAT TO DO?

Order confirmations are sent out immediately. Our emails can sometimes accidentally go straight to your junk folder and/or may be flagged by spam filters. Please check these folders.

If you haven’t received confirmation from us, please email us at contact@kritinova.com or WhatsApp us and we will be happy to assist further. If you don’t know your order number, please confirm the email address and the full name provided when placing the order so that we can look into it for you!

CAN I ADD OR REMOVE PRODUCTS FROM MY ORDER?

Unfortunately, once an order has been placed, we cannot make any edits or substitutions. We request you to check your item carefully before placing your orders.

THERE’S SOMETHING WRONG WITH THE ORDER/PRODUCTS I RECEIVED!

If there is an issue with the order you have received, we kindly ask that you provide a clear photo of the product(s) clearly displaying the damaged part of the product(s). One of our service team members will be happy to further assist in resolving this issue!

You can send the photo of faulty product at our WhatsApp number: +919978612287

YOUR REGISTERED BUSINESS ADDRESS IS IN INDIA, SO DO YOU SHIP USA FROM INDIA?

No, we do not ship from India. We have tie up world class product fulfillment company USA. Orders placed from USA are manufactured and fulfilled via fulfillment center USA. So all our products are made in USA. 

WHAT METHODS OF PAYMENT DO YOU CURRENTLY ACCEPT?

Currently, we accept payments via paypal, the most trusted payment gateway in USA and Europe. 

DO YOU DO COD?

No. at this moment, we do not provide cash on delivery option.

HOW LONG DOES AN ORDER TAKE TO PROCESS?

We try to get to orders as quickly as we receive them and, in most cases, fulfil orders within 3 days, but please allow up to 5 business days for orders to be processed and shipped due to the volume of orders we are receiving. 

WHAT SHIPPING COURIER DO YOU USE?

We are partnered with FexEX, DHL. Depending upon the post code of the delivery address we choose fastest shipping courier.   

DO YOU OFFER FREE SHIPPING?

Yes, we do. We have offered free shipping on most of our products. If the product is free shipped, then "Free shipping" has been cleanly mentioned on product page.  

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, we update our system with the tracking number, so you receive an email or text with your online tracking information. Most courier company may also send you the tracking number separately via text message.

I DID NOT RECEIVE A TRACKING NUMBER!

We assign tracking numbers to parcels as soon as they are shipped. As soon as your parcel is sent out, we send you a tracking notification with your tracking number for each order along with a link so you know where you can track the order. Please check if such an email is sent into your spam folder.

Just in case if you haven't received the tracking number, kindly contact us on our WhatsApp number: +919978612287

I WANT TO EDIT MY SHIPPING ADDRESS.

Kindly reach out to us through our contact number and our service team will see if this can be done.

Please note that we cannot modify your shipping details once the order has been processed by our team. We also are unable to modify the route of a parcel once it has been shipped.

I’M HAVING ISSUES TRACKING MY ORDER, CAN YOU HELP?

Once an order has left our facility, please note that it can take 1-2 business days for some shipping couriers to update further tracking details on their website.

If your tracking number does not work, or hasn’t updated within two business days, please reach out to us through our contact number and our service team will get right on that for you!                          

 

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